Getting Started
Browser requirement
For optimal performance, use Google Chrome as your default browser for “The Connected World” software.
User roles
The Connected World has Role-Based Access Control (RBAC). The system supports various modes of operation for different types of users as defined below:
User Role | Description |
|---|---|
Administrator | Allows full access to the instance and enables you to edit, delete, and upload building lists. |
Edit User | Allows you to edit and upload building lists but does not allow you to delete anything from the instance. |
View User | Allows you to view, but not edit, information within the instance and all modules for which you subscribe. |
Billing Administrator | Provides the same privileges as the Administrator. Additionally, when a user clicks a link to request a subscription (i.e., Building Intelligence or Network Intelligence), the request is sent to this user's email address. |
Carrier Relations Admin | Allows you to edit user privileges and provides full access to the Network Radar module. |
Portal User | As a user of the serviceability portal, allows you to search one or multiple addresses/locations to determine the carrier’s serviceability at those location(s). |
Business Partner | Identifies the user as a CPQ Order integration partner. |
Corporate User | This user can create all necessary attributes from their system into The Connected World to support synchronized quoting. All users who are directly associated to the Corporate User will then have access to all quoting results generated by the Corporate User. |
Anyone having Administrator-level privileges can add users to the instance. The authentication of the user login and password determines the specific actions each user-defined role may invoke. Depending on your user-defined role and module subscriptions, you may not be able to view or execute all functions described within this document.
Note
To enable user entitlements for module-specific subscriptions, please contact your designated Customer Success Manager for assistance or submit a support request at https://support.connectbase.com
Accessing the platform
To login to The Connected World:
Start your web browser and enter the following URL into the location/address field: https://cw.connectbase.com/login, then press .
Result: The Connected World Login dialog box displays.
There are two methods available for logging into the Connected World platform:
Using your Connected World Email and password.
Using Single Sign On (SSO) Login) – This option is available only if your company subscribes to Single Sign On capabilities with Connectbase.
To login with your Connected World credentials:
From the Connected World login dialog box, enter your and . Click the button.
To login with your SSO credentials:
From the Connected World login dialog box, click the button. Enter your and click . The system redirects you to your company’s SSO login screen.
When setting or resetting your user password, the password requires a minimum of 8 characters and must also include the following:
One or more uppercase characters
One or more lowercase characters
One or more numeric characters
At least one of the following special characters: #?!@$%^&*-
There are two methods you can use to change your user password.
If you forget your user password:
From the login screen, click ?
Enter your email address and press .
Result: A link is sent to your email enabling you to reset your password.
To reset your user password from the Main Menu:
Click the Company & Profile icon
that appears in the upper right corner of the page.From the drop-down menu, click .
Result: The Reset Password dialog box displays.
Type the new password in the field, then retype it in the field.
Click .
It is good practice to log out of the platform whenever you have completed a session, rather than just exiting the program. Logging out of the application helps to clear the cache and can provide you with a better user experience.
To exit the platform:
Click the icon
that appears in the upper right corner of the page.From the drop-down menu, click .